Our Guarantee
Our Promise to You
If it’s not unforgettable,
it’s on us.
Booking a tour with Sebago Watersports means participating in a 35-year tradition. As Key West’s favorite watersports and tour company, Sebago never compromises on safety or service.
Why We Can Make This Promise
The Sebago Standard
A guarantee is only as good as the operation behind it. Here’s what backs ours.
Safety Comes First
In our opinion, a great day on the water is a safe one, and Sebago prioritizes guest safety in all aspects of service. After all, our long background in Key West water tours proves that experience can make all the difference when at sea.
Embark on High-Quality, Top-of-the-Line Ships
All Sebago vessels are United States Coast Guard (USCG) inspected, and each excursion provides detailed safety instructions to guests. Ship amenities include wide decks, lots of seating options, and clean (bathrooms).
Weather permitting, Sebago’s catamaran and schooner tours provide an authentic sailing experience powered by nothing but the wind. Avoiding the use of a motor when possible allows for a quieter excursion.
Enjoy High-Quality Fresh Food
Most Sebago Watersports tours include a meal for guests. All food is prepared fresh on a daily basis in our catering kitchen. When it comes to meals and beverages, the crew is also required to be certified as Responsible Vendors and State Licensed food handlers.
If you are lactose intolerant or have a gluten, nut, or other food allergy, we highly encourage bringing your own food for the day.
Sail With The Best Crew
At Sebago, we only hire experienced crew members who love the ocean. All captains and crew members are Red Cross trained in first aid, CPR, AED, and oxygen administration. Sebago is proud to have many long-term employees who consistently provide the best level of guest experience. Reviews regularly rave about the ways Sebago’s crew made their day on the water exceptional.
Become Part of the Sebago Family
All Sebago guests — both old and new — are adopted into the Key West sailing family. This emphasis on cultivating a safe, friendly environment has resulted in lots of repeat customers who are excited for another exceptional experience on the water. Discover why Sebago’s “family-owned” approach sets us apart from our competitors by booking a tour today.
*Please note that minor variations may occur due to factors beyond our control, such as weather conditions, updates to food and beverage offerings, or operational considerations. These adjustments are made with your safety and comfort in mind.
questions?
FAQs by Sebago Travelers.
When you book a tour with Sebago Watersports, we want to make sure you know what to expect both before and after departure. Review our Frequently Asked Questions for more information about your upcoming adventure. We look forward to exploring the islands with you!
Yes, all tours can be booked online. Please note that we require a minimum of 1 hour in advance to book tours online. Or you can contact our office directly to ask about short-term bookings.
No, your tour is all-inclusive. Each tour is different, look at your tour description to see what is included in yours. Food is served buffet style – so come hungry! Drinks again differ by tour, look to see what is included with yours.
Sebago wants everyone to have a fun and safe day on the water. All guests under 18 years of age must be accompanied by a parent or guardian. Please bring a valid, government issued photo ID. Some activities and the consumption of alcoholic beverages require that we verify your age.
There is no parking at our office but you may unload passengers in front of our office and proceed to the lot on Greene Street. The most convenient city parking lot is at Margaret and Caroline Street with pay machines located in the center of the lot. Also, there are parking spots on Caroline or Elizabeth Streets with pay machines. Our check-in office (yellow building) is at 205 Elizabeth Street, Unit I, which is Lazy Way Lane between William Street and Elizabeth Street on the Harbor Walk. We are between The Schooner Wharf Bar and the Conch Republic Seafood Company.
Sebago Watersports Cancellation Policy
If your tour is cancelled due to the Captain’s discretion and/or weather then you will receive a full refund or option to re-book your tour on another date based on availability.
Guests cancelling their tour reservations 48 hours or more prior to departure are eligible to receive a full refund or can elect to re-book the tour on another date based on availability.
We are also pleased to now offer Trip Protection! For a small fee Trip Protection can be added to any booking allowing cancellation up to just 1 hour prior to departure! Trip Protection can be purchased at check-out.
Guests not purchasing Trip Protection and cancelling their tour reservations less than 48 hours before departure are not eligible for a refund and will forfeit 100% of their payment unless our trip protection was purchased at time of booking.
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