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Sebago's Terms and Policies

General Restrictions

We require a minimum of 1 hour in advance of departure to book tours online. Alternatively, you can contact our offices directly to inquire about short-term bookings.

All guests under 18 years of age must be accompanied by a parent or guardian.

Please refer to additional tour specific restrictions that are listed with each tour where applicable.

Sebago Watersports Cancellation Policy

If your tour is cancelled due to the Captain’s discretion and/or weather then you will receive a full refund or option to re-book your tour on another date based on availability.

Guests cancelling their tour reservations 24 hours or more prior to departure are eligible to receive a full refund or can elect to re-book the tour on another date based on availability.

Guests cancelling their tour reservations less than 24 hours before departure are not eligible for a refund and will forfeit 100% of their payment.

Privacy Policy

Sebago Watersports is committed to protecting your privacy. This Statement of Privacy applies to Sebago Watersports web site and governs data collection and usage at all Sebago Watersports sites and services; it does not apply to other online or offline sites, products or services. Please read the Sebago Watersports Statement of Privacy. Keywestsebago.com is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information
As an E-commerce Web site, Sebago Watersports collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Sebago Watersports is used solely for the purpose of billing and shipping your online purchases. Sebago Watersports does not collect any information about your computer hardware and software.
Sebago Watersports encourages you to review the privacy statements of Web sites you choose to link to from Sebago Watersports so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the keywestsebago.com Web site.

Use of your Personal Information
Sebago Watersports and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Sebago Watersports may also use personal information to inform you of other products or services available from Sebago Watersports and its affiliates. Sebago Watersports may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Sebago Watersports does not sell, rent or lease its customer lists to third parties. Sebago Watersports may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Sebago Watersports does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Sebago Watersports may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Sebago Watersports or the site; (b) protect and defend the rights or property of Sebago Watersports, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Sebago Watersports or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which Sebago Watersports or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Sebago Watersports abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control your Personal Information
Sebago Watersports offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing Info@keywestflorida.com. Please be sure to provide complete account information so we can identify you in our records.
You may also stop the delivery of future promotional e-mail from Sebago Watersports by responding directly to any email you receive with a request to remove you from the mailing list

Security of your Personal Information
Sebago Watersports is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through Verisign’s Payment Service.

Changes to this Statement
Sebago Watersports will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Sebago Watersports will use your personal information, Sebago Watersports will prominently post such changes prior to implementing the change. Sebago Watersports encourages you to periodically review this Statement to be informed of how Sebago Watersports is protecting your information.